Frequently Asked Questions
Safety is our number one priority for all guests attending Immersive Van Gogh Hartford. With over 170,000 visitors in Toronto during COVID-19, and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH.
To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:
• Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience
• Temperature checks for staff and guests on arrival
• Touchless hand sanitization stations placed throughout the venue
• Plexiglass barriers at all payment locations
• Contactless payment encouraged throughout the venue
• Face coverings required for all staff and guests
• Floor markings throughout the venue to assist in six-foot social distancing limit
• Social distancing circles projected throughout the entire exhibition gallery space
• Enhanced, regular cleaning throughout the day on each floor
• Contact tracing for all staff and guests
We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening.
Thanks for your patience and understanding during these challenging times.
I Bought My Tickets But...
If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the "Ticket Resend" tool found HERE!
If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box office to have this rectified.
TAKE NOTE: Please check your spam/junk folder before contacting the box office.
Please contact us at firstname.lastname@example.org to upgrade your tickets prior to arrival.
Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!
Making its mark in the heart of Hartford
The location Immersive Van Gogh Exhibit is taking over, is a secret venue situated in the heart of Hartford. To be announced before the exhibit opens, existing ticket holders will receive an email with the venue name and location once it is made public.
Renowned for transforming venues into unforgettable art experiences, the Immersive Van Gogh Exhibit strives to highlight the unique architecture of its spaces while integrating influences from its history and community. Get ready to be transported the second you step inside.
From creators of the blockbuster show in Paris seen by over 2 million visitors and still wowing crowds in Toronto, the premiere of the Immersive Van Gogh Exhibit will bring the art of Vincent to life in Hartford.
Experience art like never before – lose yourself in 300,000 cubic feet of flawless projections animating Vincent van Gogh’s oeuvre. Wander through entrancing, moving images that highlight brushstrokes, detail, and color – truly illuminating the mind of the genius.
You will be immersed in Van Gogh’s works – from his sunny landscapes and night scenes to his portraits and still life paintings. The installation includes the Mangeurs de pommes de terre (The Potato Eaters, 1885), the Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889), and so much more.
Experience the organic landscapes of Van Gogh’s imagination, and journey through his brilliance and madness.
Astonishing in scale and breathtakingly imaginative, you will experience Van Gogh’s art in a completely new and unforgettable way.
The exhibit is designed and conceived by Massimiliano Siccardi, with soundtrack by Luca Longobardi, both of whom pioneered immersive digital art experiences in France.
This exhibition contains sequences of bright flashing lights which may affect visitors who are susceptible to photosensitive epilepsy, as well as others who are sensitive to moving lights. Viewer discretion is advised.
- Backpacks and duffle bags
- Paints and aerosols
- Indelible markers
- Weapons of any type
- Outside food and beverages (including alcohol)
- Food of any type is not permitted in the gallery
- Any item deemed by exhibit security or venue management to be inappropriate
- Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
- Camping chairs
Bag check is available at the venue, at $1 per item. Please note that large bags/luggage are not permitted inside the gallery, as per our terms and conditions. These items will need to be checked.Permissible:
- Walkers, mobility scooters, and other mobility aids
- Service animals - For non-traditional service animals please contact the exhibition before your visit.
There are no refunds of tickets for the exhibit.
Tickets are available online and directly at the box office on the day of the exhibit (subject to availability).
VIP Tickets Include
- Priority access and admission
- Van Gogh cushion to keep†
- Limited edition poster
- VIP souvenir laminate
- All FLEX entry benefits††
Premium - FLEX Tickets Include
- Van Gogh cushion rental
- Limited edition poster
- All FLEX entry benefits††
Basic - Timed Tickets Include
- Standard admission††
Child Tickets Include
- Admission ages 6 - 16
- No change of date fees
- Must be accompanied by an adult ticket
- Children age 5 and under do not require a ticket
The exhibit does have loud music and ear protection, especially for children, is advised. Earplugs are available at the gallery.
For further clarification, please read our terms and conditions.
†Should cushion not be available, a gift voucher to the gift store will be offered as an alternative.
††Please see the section FLEX vs. Timed below for further details.
This relates to pricing differences depending on date and time selected.
Peak times are generally Thursday and Friday after 5 PM, all day Saturday, and Sunday until 7 PM.
Off-Peak times are generally all day Monday and Tuesday, Wednesday, Thursday and Friday before 5 PM, and Sunday after 7 PM.
Prime times are generally Friday at 7 PM, Saturday at 2 PM and 3 PM, and Sunday at 2 PM.
FLEX tickets allow a greater arrival window of two hours before up to two hours after your start time, subject to Exhibit Hours
Please note that doors open 15 minutes prior to the first time slot and close 20 minutes into the start of the last time slot.
Change Of Date Requests For FLEX Tickets
All change of dates must be made 24 hours prior to scheduled attendance and are subject to availability.
We reserve the right not to process any late change of date requests, as well as charge for late requests with a fee up to $9.99 per ticket.
Timed tickets have a strict arrival window of 20 minutes within your scheduled attendance start time.
Change Of Date Requests For Timed Tickets
Timed tickets may request a change of date at least 24 hours prior to scheduled attendance and for a fee of $9.99 per ticket.
We reserve the right not to process any late change of date requests.
To request a change of date please do so here.
Exhibit Hours are subject to change with no notice.